Head of CSM for Impactbuying
In this case study you wil find:
- Strategic hiring helped Impactbuying overcome recruitment challenges
- A Customer Success Lead was successfully placed in record time
- Our headhunting and job board strategy ensured the perfect match
Explore the challenge our partner faced, and how we worked together to overcome it.
ImpactBuying is a B-Corporation, specialized in risk management and transforming supply chains for the better. They have been unravelling complex international supply chains for 15 years in North-West Europe. With more than 300.000 supply- and product chains mapped, they are at the forefront of providing valuable insights for creating positive impact.
While we have a proven track record of successful placements with Imactbuying, each search presents its own challenges, particularly in a fast-moving and competitive sector like retail. For this search, Impactbuying needed a CSM Lead with industry experience. Additionally, they required the role to be filled within just four weeks to avoid disruptions. Given these strict criteria, a fast and precise recruitment process was essential.
Challenges
Industry expertise
ESG requirements
Budget constraints
The Results
The results achieved showcase our progress and success — with new milestones being reached every month, and many more still to come.
1
hire
2
interviews
4
candidates introduced
4
weeks
Our hiring strategy
To meet the tight deadline and specific candidate requirements, we combined headhunting and job board recruitment. By proactively reaching out to industry professionals with the right experience and skills, we were able to target high-potential candidates directly.
At the same time, we utilized job boards to attract active job seekers who matched Impactbuying's requirements. This dual approach maximized the chances of finding the right candidate quickly. Close collaboration and frequent communication with Impactbuying ensured that every presented candidate was a strong contender, making the hiring process both efficient and highly effective.
Timeline: from onboarding to results
This timeline showcases our streamlined onboarding process, highlighting how we’ve shortened the average time-to-hire to just 4–6 weeks — giving companies the speed they need to scale.
December 1 - 2024
We kicked off the search, leveraging our headhunting and job board strategies to identify top candidates. Within days, the first qualified profiles were presented to Impactbuying, setting the foundation for a fast-moving process.
December 14 - 2024
Interviews were scheduled and conducted efficiently. Thanks to our pre-screening and deep understanding of Impactbuying's needs, the candidates selected for interviews were highly relevant, making the process smooth and productive.
December 31 - 2025 - Candidates introduced
With the right candidate identified, an offer was extended and swiftly accepted. On December 31st, the contract was officially signed, marking the successful completion of another fast and effective hiring process.
Outcomes that resonate
This successful placement of the Customer Success Lead is yet another testament to the strong partnership we have built with Impactbuying over multiple successful hires. We deeply appreciate the trust they places in Executive Hub and we take great pride in our ongoing collaboration.
Together, we have built a strong foundation for future success, ensuring that every hiring challenge is met with efficiency, precision, and quality. We look forward to continuing this fruitful collaboration and celebrating many more successes together.
1
hire
2
interviews
4
candidates introduced
4
weeks
About InSync
Over the past few years, we’ve built 200+ partnerships with start-ups, scale-ups and corporate companies. Along the way, we’ve grown a talent pool of 20,000+ professionals across The Netherlands and Belgium. Thanks to this community and our focused approach, we’ve been able to reduce the average time-to-hire to just 4–6 weeks — faster than traditional recruitment agencies.
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Frequently Asked Questions
You asked and we answered
Executive Hub is the Senior and Executive headhunting brand in the Benelux — trusted by both candidates and companies. We don’t just send CVs; we build your employer brand, highlight your culture, and connect you directly with the new generation of leaders. Because candidates already know and trust Executive Hub, your company becomes more attractive by association.
We offer a fixed-fee model. This makes recruitment predictable, flexible, and cost-efficient.
No. While we have deep roots in the Dutch market, we are also the leading recruitment partner to many companies in Belgium. Our network is international, but our approach is always personal.
We cover the full spectrum: sales, marketing, support, HR, people and operations. Whether you need a fresh grad or senior marketing manager, we deliver.
Candidates already know and trust Executive Hub as the go-to career brand. Beyond sourcing, we run employer branding campaigns that showcase your story and culture, filling immediate roles while building long-term candidate pipelines.
Within 10 working days, you’ll start meeting qualified candidates. Thanks to our focus, scale-up reputation, and engaged talent community, we combine speed with quality.
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